✈️ Landing at DPS, step by step
Arriving at Ngurah Rai Airport: immigration, customs, IMEI, getting connected and finding your ride — step by step.
A beginner's walk-through of arrival at Ngurah Rai International Airport (DPS).
Keep these ready
- Passport
- Visa or approval
- All Indonesia QR
- Levy voucher, if it applies to you
- Accommodation address
- Some cash or a card
1. Deplane
Follow the "Arrival / Kedatangan" signs from the gate towards immigration.
2. Choose the right lane
- Approved e-visa (C1, C2 or KITAS telex): the normal immigration queue with your passport and approval.
- Visa on Arrival (B1): pay first, at the VoA payment counter or online beforehand, then join the immigration queue.
- Lane layout and signs change, so follow airport staff on the day.
3. Immigration
Have your passport, visa or approval and All Indonesia QR ready. Expect a photo and fingerprints.
4. Baggage claim
Check the carousel screen for your flight number. Keep your bag tag until you clear customs.
5. Customs
Show or hand over your All Indonesia declaration QR. Choose the red or green channel honestly and never carry prohibited goods.
6. IMEI (only if it applies)
- No customs IMEI registration is needed if you keep foreign roaming.
- Tourists using an Indonesian SIM can register the handset at a mobile-operator outlet for network access for up to 90 days.
- Official reference: beacukai.go.id/faq-impor-registrasi-imei
7. Getting connected
Buy an official operator SIM or eSIM at an authorised counter, not from a tout in the terminal.
8. Transport pickup
- A pre-booked Visio or hotel driver meets you in the arrival hall with a name board.
- Grab, Gojek and Bluebird have designated pickup points.
- Ignore anyone shouting "taxi" inside the terminal.
Airport processes change — follow signage and staff instructions on the day.
Verified 17 Aug 2026. Rules change — Visio can check your case on WhatsApp: +62 821 4222 200.